Digitization has become the new normal .Financial institutions have recognized these digital trends and spent most of the last decade scrambling to ensure they are transitioning toward digital servicing. The Digital culture mainly involves getting the entire organization to focus on driving outstanding results with the help of technology. It goes beyond utilizing digital tools to accomplish day-to-day tasks by guiding employee behavior. In the banking industry , it is not enough to have a self-service portal but People expect their banking providers to use the treasure troves of data they already have about them to provide personalized and tailored experiences. What do you think need to be added to the banking digitization trend ?

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