Fueled by the COVID-19 pandemic, workforce change over the past 15 months has been dizzying. Working from anywhere (WFA) exploded, of course. With lockdowns easing in most regions, hybrid work models (with select staff in offices and the rest based anywhere) are becoming the norm. After the pandemic, many companies may prefer to maintain a hybrid way of working. how do we enable a largely remote operations workforce to deliver on client requirements and contractual commitments?
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