The new wave of process optimization isn’t about simple automation; it’s about intelligent decision making, self-directed AI agents and natural language search that will revolutionize how one finds information. Embedding AI into business processes will become a critical success factor in areas such as decision making, process automation, workforce management and utilization and customer interaction. In particular, developments in decision intelligence, semantic search and agentic AI open up new opportunities to significantly improve the efficiency and flexibility of critical business processes. Do you think that embedding AI in business is no option ?

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