Efficient operations cost less money to run, are more productive, and reduce employee frustrations and in business we’re always striving to improve efficiency. Friction can be found throughout your business model from employees internally towards the customers in the external environment. Over the few decades, businesses have sought to reduce friction, spurred by new technologies. One of the way to reduce friction in our today’s businesses is by hiring people who are inquisitive problem solvers and can identify outdated processes that no longer meet your goals. Irrelevant processes, products, and services will only weigh you down, have employees who are customer driven etc. What Business frictions have you come across?