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Not just Ford Motor, Australia’s biggest bank too ‘regretted’ AI layoffs

Automaker Ford Motor recently hit headlines when the company announced that it is rehiring engineers to fix its artificial intelligence (AI) tools that weren’t getting the job done.Incidentally, Ford is not the first company to say that it made an AI layoffs error. There are others including IBM and Australia’s largest bank — Commonwealth Bank of Australia. In late 2025, Commonwealth Bank of Australia (CBA) laid off dozens of customer service employees and replaced them with an AI voice bot. However, the AI system was reportedly unable to cope, which led to an increase in calls, prompting CBA to reverse the job cuts. Commonwealth Bank apologised, describing its decision to axe roles due to AI as an “error”. What is yoour take on th ehurry to adopt AI ?

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