Primark has also been upping its game at its biggest “destination” stores, like its vast Manchester city centre one, with cafes, a barber shop, a vintage concession store and pop-up space to personalise Primark products. During the pandemic lockdowns Primark’s 190 United Kingdom stores were forced to close its doors, and it had no online operation to fall back on. Primark’s website crashed on Monday, shortly after the retailer finally launched its click-and-collect service. The budget chain, which lost more than £1bn in sales during the pandemic when its stores had to close, has succumbed to the online shopping revolution but it is not planning deliveries. Do you think the online services is the best option for the company even after the website crashed ?

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