In order to help enterprises engaged in field service, Salesforce is enhancing its Data Cloud offering to deliver new capabilities to its Service Cloud. One of the new capabilities is the Asset Health Score that uses an integration of real-time data from an asset, such as enterprise resource planning (ERP) or enterprise asset management (EAM) through Data Cloud to calculate an asset’s overall health and performance. The generative AI enhancement for Einstein Conversation Insights (ECI) allows enterprises to generate call summaries that users can explore and review using natural language prompts. Do you think that AI is the best option for ERPs?

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