Human error caused a mobile phone network outage across the Channel Islands on Thursday afternoon, Sure has confirmed. During the outage Sure said calls, data and text messages were affected, but calls to 999 from a mobile worked. Mr Beak said: “The outage was caused by a change to a configuration in our core network which one of our engineers made. Sure’s CEO Alistair Beak said services were up and running again. Why are so many network outages during Covid-19 period ?

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