AI has the potential to add trillions of dollars to the world economy in the next decade, although the impact depends on policymakers and the associated market dynamics. Specific use cases also see more benefits than others, with the big chunks going to customer-centric topline activities such as customer service, recommender systems, pricing, ads and lead generation. A second high-impact area is value chain optimization, with use cases in predictive maintenance, yield optimization, smarter logistics and inventory optimization. Is AI Overated ?

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