DPD offers customers multiple ways to contact the firm if they have a tracking number, with human operators available via telephone and messages on WhatsApp. But it also operates a chatbot powered by AI, which was responsible for the error.Many modern chatbots use large language models, such as that popularised by ChatGPT. These chatbots are capable of simulating real conversations with people, because they are trained on vast quantities of text written by humans.DPD has disabled part of its online support chatbot after it swore at a customer. The parcel delivery firm uses artificial intelligence (AI) in its online chat to answer queries, in addition to human operators. But a new update caused it to behave unexpectedly, including swearing and criticising the company. What is your take on the issue?
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