Responsiveness in implementing core best practices based on the COVID-19 pandemic realities and to fully adopt these best practices as the new normal by concentrating on reducing costs, revenue growth, and Service Excellence to effectively provide a connected, proactive service experience by utilizing the Uptime-as-a-Service (UtaaS) software solution . During this new normal , it is the perfect time to examines the trends that have impacted the Field Service Industry’s state since alot of people are now using the internet. What has your down time been like during covid-19?